- Global, 24x7 support for Severity 1 issues - Fast response times for critical issues - Unlimited number of support requests - Remote support - Online access to documentation, knowledge base articles, discussion forums and other technical resources - Product updates and upgrades - Global, 24x7 support for Severity 1 issues - Fast response times for critical issues - Unlimited number of support requests - Remote support - Online access to documentation, knowledge base articles, discussion forums and other technical resources - Product updates and upgrades